Returns & Refund Policy
If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details and within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.
Product Quality Related Complaints
In the case of a product quality concern, please send us an email at within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:
- Order number
- Product that is highlighted for quality issue
- Details of your Request
- Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible
If the product passes the test and matches the complaint, we shall initiate return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from return to the final response would involve a time period of 3 weeks’ minimum.